FAQ

Opening hours (September – February):
Tue - Fri: 09:00 – 12:30 & 13:30 - 18:00
Sat: 09:00 – 13:00

Opening hours (March – August):
Tue - Fri: 09:00 – 12:30 & 13:30 - 18:00
Sat: 09:00 – 15:30

Spacious parking is available in front of the store in Tienen and Herent.

Since not every robotic mower is suitable for every type of garden, we recommend bringing a plan, photos, or a drawing of your garden. This will help us better assess your garden layout and suggest the perfect robotic mower for your needs.

For every order of spare parts or machines, we require a deposit.

This helps prevent orders from being left uncollected.

If the purchased item is in stock, it can be delivered quickly.

For devices ordered on demand, delivery times are not always known in advance. We need to contact the respective supplier for more information.

Due to global material shortages and supply chain issues, your order may take longer to arrive.

To find the correct spare part, we need the model number and serial number of the device. If the spare part is part of the engine, we need the model number and serial number of the engine.

In our stores, you can choose from the following payment methods:

• Bancontact
• Mastercard
• VISA
• Payconiq
• Eco vouchers
• Consumption vouchers
• Lambrechts gift card
• Leuven gift card
• T-bon Tienen
• Payconiq

Yes! Eco-friendly products can be paid for in the store using eco vouchers.

Your devices are placed in the queue.
We follow the FIFO principle (First In, First Out).
The first device brought in will be serviced first.

We require a deposit of €30 for lawnmowers / hand tools and €60 for riding mowers. This amount covers the inspection costs of your machine.

We cannot repair all brands, as some spare parts are not available from our suppliers or technical drawings are not accessible to us.

You can find our brands here: Our brands

If you are unsure, feel free to contact us, and we will check this for you.

The deposit paid covers the inspection costs (labor, research, and check-up) for your device and is non-refundable. However, if you purchase a new device, this amount can be deducted from the purchase price.

We recommend using 98 octane (E5) petrol or Moto4plus synthetic fuel. Moto4plus is available in our stores.

Please note: 98 petrol has a maximum shelf life of 3 months after being taken from the gas station. Moto4plus, however, can be stored for at least 5 years (frost-free).

This depends on the type of engine:

Stihl, Echo, Shindaiwa, Husqvarna, etc. are equipped with 2-stroke engines. For these machines, it is strongly recommended to use synthetic fuel like Motomix, which is available in our stores.

You can also prepare this fuel yourself by mixing 98 (E5) petrol with 5% 2-stroke oil.

Honda has not used 2-stroke engines since the 1990s. It is therefore likely that your Honda brush cutter has a 4-stroke engine, which runs on 98 (E5) petrol.

Honda and Kohler engines can always be tilted towards the oil dipstick side, with the air filter facing up. Briggs & Stratton engines should be tilted with the spark plug facing up, which usually means placing the machine with the handlebar down.

It is recommended to add a fuel stabilizer to the petrol to prevent it from going bad during the winter. Alternatively, you can empty the fuel tank completely before storage.

Clean your machine before storing it for the winter.

It is recommended to add a fuel stabilizer to the petrol to prevent it from going bad during the winter. It is important to charge the battery regularly or even keep it permanently connected to a trickle charger. Clean your machine before storing it for the winter.

We can deliver your order.

Small devices or products are shipped via Bpost.
Large devices are delivered by our own delivery service.

It is also possible to pick up your order at our stores.

For orders under €250, we charge a €5.90 shipping fee. If your order exceeds €250, delivery is free (installation not included).